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Call Center Agent

JOB DESCRIPTION

Position: Customer Service Representative – Work from home!

Industry: Call Center

Job Type: Temp to Hire

Location: Mount Prospect, IL

 

Pay Rate: $12

 

Available Schedule(s):

Monday-Friday

7am to 3:30pm

8:30am to 5:00pm

10:30am to 7:00pm

 

Job Description: Snelling is currently seeking a Work from home – Customer Service Representative for a call center in Mount Prospect, IL. The Customer Service Representative will interact with customers to take orders, update information in the system, and handle customer inquiries. The ideal candidate will always maintain a professional image through proper telephone etiquette and uphold a can-do attitude.

 

Job duties include the following:

  • Handle inbound and calls from customers
  • Provide excellent customer service to all callers and maintain adequate call times
  • Input documentation on all calls and follow-up with callers as needed
  • Accurate data entry
  • Able to handle a large incoming call volume and wrap up calls within 4 minutes each
  • Resolve customer support related issues and provide callers with proper solutions to their concerns

 

Requirements of the Customer Service Representative:

  • Strong verbal communication skills
  • Basic computer knowledge-Can use email and can copy and paste in Excel
  • Ability to juggle multiple tasks simultaneously
  • Bilingual Spanish a plus!

 

Benefits:

Medical, Vision, Dental, and Life Insurance after 30 days

401K (eligible from start date, matched after 1 year)

Weekly Electronic Pay

 

To Apply: Interested candidates should submit their resume for immediate consideration or call 1-847-640-6618. Resumes will be reviewed as quickly as possible, and qualified candidates will be contacted to set up an interview. Snelling is an Equal Employment Opportunity Employer and employment is “at will”. Snelling participates in E-Verify and is a drug free workplace. Candidates may be subject to drug testing.

About Snelling: Founded in 1951 by Lou and Gwen Snelling, Snelling is a staffing pioneer, bringing innovative solutions to the industry for over 65 years. Headquartered in Dallas, Texas, the award-winning Snelling network is comprised of more than 80 locations across the United States.

 

Keywords: Call Center, Customer Service Representative, CSR, Customer Service, Work from home, Remote, office, administrative, Spanish, Bilingual

LOCATION

Mount Prospect, Illinois 60056

PAY

$13

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